Need Help?


Finding the right questions to ask can be challenging. To assist you on your journey, we've put together a compilation of the most commonly asked questions by our clients. This list can serve as a helpful resource to address any queries you may have.

Join the Bamboo Home Support family and kickstart your journey with us in two simple ways:

  1. Complete our online Enquiry Form on our website.

  2. Give us a call at 08 7081 4142 or 0478 252 690.

Following that, a member of our amiable Service Representatives will reach out to you and organize a no-cost, no-obligation meeting at your convenience. Let’s connect and explore the possibilities together!

Bamboo Home Support holds national recognition and registration as a service provider for individuals with Home Care Packages 1-4 and NDIS funding. Additionally, we extend our services to clients opting for private payment, offering them a discounted rate.

At Bamboo Home Support, we’re on the lookout for new team members to join us as we continue to grow rapidly in Australia. We’re open to all employment inquiries and have various roles available, including positions such as Home Support Workers, Client Services Managers, and Rostering. For those beginning their journey in care, we also provide traineeships for Home Support Workers. Check out our careers page for more details and explore exciting opportunities with us!

The time it takes to organize support can vary based on individual circumstances, the specific type of support needed, and the processes of the service provider. Typically, once you initiate the request for support with Bamboo Home Support, our aim is to streamline the process efficiently. After filling out our online Enquiry Form or contacting us by phone, one of our Service Representatives will promptly get in touch with you. They will arrange a convenient time to discuss your needs, preferences, and any specific requirements.

The duration to fully organize support may depend on factors such as the complexity of the support needed, the availability of resources, and any assessments or paperwork that may be required. Bamboo Home Support strives to make the process as smooth as possible, ensuring timely and personalized support for our clients.

Yes, in many cases, you may have the option to choose a support worker based on your preferences. Bamboo Home Support understands the importance of building a comfortable and trusting relationship between clients and support workers. When arranging support, you can express your preferences, and whenever possible, the service provider will strive to match you with a support worker who aligns with your needs and preferences.

Factors such as language, cultural understanding, and specific skills required for your care may be taken into consideration. However, it’s important to note that the availability of specific support workers may vary, and in some situations, flexibility may be needed to ensure timely assistance.

Feel free to communicate your preferences with Bamboo Home Support, and they will work with you to accommodate your choices as much as possible within the available resources and guidelines.

In Australia, the National Disability Insurance Scheme (NDIS) provides support to individuals with a permanent and significant disability. To be eligible for NDIS support, an individual must:

  1. Have a disability that is likely to be permanent (lifelong) and significantly affects their ability to participate in everyday activities.
  2. Be an Australian citizen, a permanent resident, or a New Zealand citizen who holds a Protected Special Category Visa.
  3. Meet the age requirements: under 65 years of age at the time of applying.

It’s important to note that eligibility is determined based on the impact of the disability on a person’s functional capacity rather than the specific diagnosis. The NDIS aims to support individuals in achieving their goals, enhancing their independence, and participating in their community.

For more detailed information or to check eligibility, individuals can contact the National Disability Insurance Agency (NDIA) or visit the official NDIS website.

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